Give your customers the tools they need to help themselves!
With an average of less than 20% of forum posts being resolved - empower customers with the TextWise Social CRM Solution. Now, instead of customers hunting down answers through site search or waiting for responses to their posts by other customers or a forum moderator, automatically point them in the direction of the right answer in your knowledgebase. Here's how:
THE SOLUTION:
Link user-generated content (forums, blogs, etc.) on your site to your customer knowledgebase:
- Increase visitor satisfaction and drive repeat visits as customers find the information they are looking for
- Decrease expensive customer service contacts
- Provide a more content-rich experience for community members
THE BENEFITS:
- Decrease calls into customer service center
- Increase product sales
EXAMPLE: A customer looking for an answer...
For this article, TextWise determined the 'digital DNA' or 'aboutness' of the text thereby facilitating high resolution matches without using keywords.
After searching the EA site, answers are found but...
TextWise could have easily linked to the related content: (example TextWise Social CRM Widget)
NO-CHARGE TRIALS:
- No charge trial; pay-as-you-go after the trial period
- Minimal integration and installation - identify content available for matching and set up your site using our widget or integrate directly with our SemanticHacker API
Contact us for more information or to set up your trial.