Have you ever heard your agents or self-service customers
say “I can’t find what I’m looking for across our information repositories”?

If you manage a contact center for ticketing efficiency and/or customer self-service, try this app. TextWise’s patented semantic technology uses incoming queries of any length and complexity, and directly matches the query to relevant information with a one-click match. This app automatically matches customer queries/cases to the most relevant information in Knowledge, Solutions and/or other information repositories instantaneously.
Learn more about our self-service options.

Our App provides a host of valuable features: Self-service and/or agented access; Support of all verticals; Federated and/or faceted result sets from multiple repositories; Incorporation of external web content.

Free 5-seat, six-month license
to the First 25 Trials!

We are confident that you will see a 25% decrease in cost of time-on-call in the agent-directed arena. If integrated into your self-service portal, you will experience a significant increase in calls deflected. If our app does not deliver that result during the extended trial period, you can use it for a year at no charge.