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TextWise offers a number of solutions for enterprise and web search, categorization, More Like This matching and text analysis. These services can power a wide range of business uses, including some of the most demanding challenges in information discovery and analysis.
Smarter IP Management
TextWise semantic technology allows companies to search and analyze their intellectual property (IP) and innovations more effectively. Our software excels at analyzing complex technical documents, aiding efforts at discovery. Please note: The IP API is available only through a direct relationship with TextWise and is not part of our public API offering.
Blazing Tools for Better CRM
Time spent by customer service agents looking for answers adversely affects key performance indicators: customer satisfaction (CS), handle time (HT) and call resolution (CR). The TextWise CRM Solution (Call Centers and Self-Service) empowers your agents to find highly-relevant related knowledge base articles and/or solutions fast. The OEM CRM Solution integrates into any platform with our APIs and is deployable across most verticals.
Many More Uses
TextWise semantic solutions can also power a significant improvement for communities and forums on the social Web. Our advanced document and query analysis connects users to the proper resources more quickly and efficiently, so customers get the right answer from your knowledge base. Message boards become more enjoyable and sites become more productive, leaving your agents free to provide a higher level of service to the people who need it. Search engine optimization experts have discovered how to use TextWise services to enhance their optimization efforts and provide far better matching for related links and content.